Frequently Asked Questions1.How do I contact Shinco regarding my order? Whatever happens to your order, you can contact us via [email protected]. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.2.When will my order be shipped out?Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday as soon as possible. Any orders placed on Saturday’s will be sent out together with Sunday’s orders.3.What shipping methods do you offer?We use UPS ground, UPS surepost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.4.What is the estimated delivery time?We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (3-10 business days) are estimates and may vary due to external factors outside of Shinco, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.5.How do I cancel my order?Please send the cancel request to [email protected] on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, we would request that you the return fee.6.What if I don’t receive my order?Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.7.What if I have received a damaged order?Please send the photos of any damaged item to with the valid order information. Our customer service team will respond to you within 24 hours and help you resolve any problems.8.When can I expect a refund debited to my account once I return the item?Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to [email protected] and we will issue you the refund in two business days.9.What is the warranty of my item?All items come with a guarantee 90 days return and 12 months warranty from the date of purchase. We will cover any cost occurred due to item quality issue.10.How do I return the item?If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 90 days of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer’s tags attached, undamaged) we request that the shipping cost must be paid by you in order for Shinco to process your refund.11.What if I can’t pay by credit card?If you are unable to make the payment by credit card, alternatively we suggest using a bank debt card or Paypal to finish the order.12.Will an invoice be included in my package?There will be no invoice in your package. If you want to request for an invoice, please contact our customer service for a screenshot of your order details.Portable Air Conditioner1.What is a portable air conditioner?A portable air conditioner (PAC) is an air conditioner that is mobile. Unlike window, through-the-wall, or central air conditioning units, PACs do not require permanent installation. Using the included window kit, connectors and exhaust hose, they exhaust heat from a space to lower the temperature and dehumidify.Portable air conditioners are great for specialized applications where central air or conventional window air conditioners are unfeasible or too expensive.PACs are used to cool single rooms, dorm rooms, small offices, computer server rooms and garages.Our PACs can be plugged into a standard 115 Volt/ 60 Hertz household outlet.2.Is a portable air conditioner the right choice for me?Portable air conditioners are great for specialized applications where central air or conventional window air conditioners are unfeasible or too expensive. If you have an area that needs cooling, but conventional air conditioners won’t work for you, a portable air conditioner could be the answer you are looking for.Also, portable air conditioner is a cost and energy saving alternative to conventional central air system as it cools one room instead of the whole house.3.How does portable air conditioner work?Hot air from the room or outside is pulled into the portable air conditioner through the filter or the intake hose to cool off the compressor and condenser coil. The cooled air is being pushed from the air vent to the room and the compressed hot air is then expelled out the exhaust hose.4.Do portable air conditioners require outside venting?Yes, all portable air conditioners need to vent the hot air they remove from the room. They include a window venting kit to install to a standard window. However, they do not have to vented using a window; they can be vented to sliding glass doors, through a wall or into a drop ceiling (method most offices use). For these applications, may require a custom modification and the vent hose may require extending.5.Can a portable air conditioner run without a vent?If the hot air is not vented outside of the room, the unit will blow cold air from the front and hot air from the back. This scenario does not change the room temperature; the air stream will be cooled but once circulated with the exhausted compressed heat, the room temperature will remain the same.6.Can a portable air conditioner be vented to an attic?If your building has sufficient air space in the attic, venting the portable air conditioner into it should not be a problem. Please note that you will be introducing humidity into the attic and if you prefer not to have extra humidity to the attic, you can remove the drain plug of the air conditioner and setup continue drainage.7.Do portable air conditioners collect water/ need to be drained?As portable air conditioners cool the air, they also dehumidify it. The water they condense out of the air is dripped into the internal reservoir or exhausted out the exhaust hose. The self-evaporative or auto drain feature, help evaporate the collected condensation automatically in most environments. If the environment has high humidity, the unit may require draining. Some of our PACs have an upper drain port for optional continuous gravity draining.8.Are portable air conditioners energy efficient?Energy Efficiency Rating (CEER) shows the energy efficiency of the air conditioner. The higher the CEER, the more energy efficient the air conditioner. To get the CEER, divide the unit’s BTUs by the wattage (BTU power / wattage).9.What is a BTU?BTU stands for British Thermal Unit. A BTU is the amount of energy needed to cool or heat.10.How much space will these units cool?Room Area Recommended BTU Up to 250 square feet 8000 BTU 200 – 300 square feet 10000 BTU 300 – 400 square feet 12000 BTU 250 – 420 square feet 13000 BTU 400 – 500 square feet 14000 BTU11.How do I use the window venting kit? Does it fit my window?The window venting kit is essentially a “filler” kit to allow the end of the exhaust hose to vent out the window without allowing hot air from the outside in around the vent hose. The window vent kits fit most windows that slide to open (vertically and horizontally). If the window kit is larger than the window, it may be cut down to fit. For larger windows, an additional window kit may be purchased to connect and cover the open space. Alternately, a custom modification may be made using PVC plastic, Plexiglas or plywood.12.What is an exhaust hose?Exhaust hose is the tubing which connects to the window kit to remove the compressed heat from the room. The exhaust hose can be removed in some modes but must be connected when cooling/ heating (applicable models).13.Is a portable air cooler the same thing as a portable air conditioner?No. An air cooler or evaporative cooler uses water and evaporative cooling to lower the temperature of its airstream, often by as much as 12°F. However, air coolers will not lower the temperature in a room- they only make it feel cooler in the airstream provided by the unit. Additionally, you must add water to evaporative coolers for maximum effectiveness, and they do not need to be vented.14.Can I use a portable air conditioner to cool my server room?Although these are not industrial machines, this is an excellent use for a portable air conditioner. Even with central air, computer server rooms have more robust cooling needs than other parts of the building tend to require. A portable air conditioner works well to boost the cooling in a server room.15.Can I use the dehumidifier and the air conditioner at the same time?You can only choose one mode at a time – so either air conditioning or dehumidifying. 16.Do I need to use a drip pan or empty out the water tank every couple hours? The Shinco Portable Air Conditioner is equipped with a self-evaporating exhaust hose. This means that moisture in the room is evaporated to the outdoors instead of accumulating inside the unit. On occasion, you can drain the unit, but it won’t need constant maintenance. In climates with acute humidity (think New Orleans), moisture will collect at a quicker pace than can be evaporated, and condensation will accumulate inside the unit—though it won’t be as much as a non-evaporating portable air conditioner. In this case, once the water tank is full, a full water tank alarm will beep and the air conditioning function will switch to fan.17.Can I vent the portable air conditoner out of a crank window?The window kit isn’t designed for a crank window. It’s not available for this type of window, but you can use a special window seal. There are some nifty DIY hacks online guiding you how to hook up your portable AC out of a crank window. If that works for you, do let us know!18.Can I vent the portable air conditioner out through a sliding door?Yes, you could vent your portable air conditioner out of a sliding door. However, you’ll need to purchase a longer Window sealing cloth to fit that height. You can buy this here—this model is compatible with our exhaust hose.19.How long is the exhaust hose?59”. Ensure your unit is at least 20” from your window, and that the hose isn’t tightly bent or too stretched.20.Does the portable air conditioner have a dual / split hose?Both single hose and dual / split hose have their benefits. Dual hoses do have a faster, more efficient, performance. Because of the dual hose system, one hose is constantly cooling the room while the other hose is constantly extracting hot air – as opposed to single hose which is doing double duty. So they are certainly ‘better’ in that respect. On the other hand, dual hose units tend to be louder, more expensive, and consume more electricity than single hose. At Shinco, we try to balance value with efficiency and performance, so we currently sell single hose portable air conditioners21.Does the dehumidifier mode collect water in an internal tank?No. Your unit arrives with a drain tube that is attached to the back of the unit and can be draped inside your container or on your floor drain.