We’re confident that our customers are completely satisfied with their purchases and our services. Otherwise, if there’s any unsatisfactory with purchases or in need of help regarding our products and services, drop us an email to [email protected]. We will work around the clock to get your satisfaction.

We offer a 60-day return guarantee:
Shinco has built our reputation by offering customers the best products and the cheapest prices for over ten years. Every purchase you make is 100% guaranteed. When you order from us (https://Shincoglobal.com), we guarantee all items before shipment are brand new and have been checked carefully. If you receive the items that are not what you expected or doesn’t work in 60 days from the date of purchase, we’ll exchange or refund you the money you paid. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly as we can. We want you to be our lifelong customer.

We guarantee you a quick response:
We understand our customers want to hear from us as soon as possible. You don’t want to wait for days for our responses. Our customer service team pledges to you that we answer your inquiries quickly within one working day, not later than two working days. You’ll be pleased with our rapid response.

We guarantee your privacy will be respected:
We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.


Fast Delivery & Real Inventory

Shinco has an advanced warehouse inventory system. All of our products are stored in our inventory and shipped out when any order is placed. Unlike other online retailers, we ship directly from our own warehouse in the USA, United Kingdom and Germany. By establishing our warehouses in these countries, we can service our customers with faster deliveries. Your packages will be picked up and delivered out by our carriers within 48 hours.

Dedicated Customer Service

Shincoglobal.com is dedicated in offering better than good customers service. In fact, our customer service is here to help. Going above and beyond in replying to any inquiry related to product requirements, package descriptions, tracking numbers, warranties, and our return policy. We’d also love to hear from you on how we can help you to improve our services and store.